SIR GIOVANNI — DELIVERY & SHIPPING POLICY Effective Date: 22 September 2026

1. About delivery

Sir Giovanni is a marketplace through which independent Vendors offer products to customers. Unless otherwise stated on the product page, the relevant Vendor is responsible for preparing and dispatching the product. Sir Giovanni may facilitate communication, payment administration and delivery coordination.

2. Delivery areas

Sir Giovanni currently facilitates deliveries within the Republic of South Africa. International/Export Sales: NOT currently available.

3. Delivery charges

Delivery charges will be displayed to the customer before the order is completed where applicable. Delivery charges may depend on delivery address, product size and weight, Vendor location, courier, delivery method, number of items and special delivery requirements.

4. Delivery timeframes

Estimated delivery times will be displayed on the applicable product page or communicated during the ordering process where possible. Because Sir Giovanni is a marketplace, delivery times may differ between Vendors. Where no specific delivery period has been agreed, applicable statutory requirements will apply. 

5. Vendor responsibility

Vendors are responsible for having the product available, accurately describing the

product, packaging it appropriately, preparing the order for dispatch, providing accurate

dispatch information, complying with applicable laws, fulfilling orders within the agreed

timeframe and cooperating with return/refund processes.

6. Courier responsibility

Where a third-party courier is used, delivery may be subject to the courier’s operating

procedures and delivery limitations. Sir Giovanni and/or the Vendor will assist with

reasonable delivery enquiries and investigations.

7.Failed delivery

Customers must provide an accurate delivery address and reasonable contact

nformation. Additional delivery charges may arise where delivery fails because the

address supplied was incorrect, the recipient was unavailable, access was not possible,

the customer refused delivery without lawful grounds or the customer requested a change

after dispatch. Any such charge will be subject to applicable law and the circumstances of

the transaction.

8. Damaged delivery

Customers should inspect products as soon as reasonably possible after delivery. Ifa

product arrives damaged, photograph the product and packaging, keep all packaging and

contact Sir Giovanni immediately.

9. Delivery risk

Applicable South African consumer law determines when risk associated with goods

passes from the supplier to the consumer. Nothing in this Policy is intended to reduce

statutory consumer rights.

10. Out-of-stock products

If a Vendor is unable to fulfil an order because the product is unavailable, Sir Giovanni Or

the Vendor will notify the customer as soon as reasonably possible. Where applicable, the

customer will be offered a suitable alternative, cancellation or a refund

11.Tracking

Where tracking is

available, tracking information may be supplied to the customer.

Tracking availability depends on the Vendor and/or courier used.

12. International/export restrictions

Sir Giovanni does not currently guarantee international delivery. Where international sales are enabled, customers may be responsible for applicable customs duties, import taxes, clearance fees, permits, restrictions and other charges imposed by the destination country.

13. Contact For delivery enquiries: info@sirgiovanni.co.za | (010) 5022 661 / 066 172 3987. Please include your order number.